Frequently Asked Questions
Q: How do I get sized? What if it doesn't fit?
A: Getting the right size is crucial. You can visit a local jeweler for a free sizing, or we can send you a ring sizer. If you're unable to do either, consider ordering a ring sizer online. We recommend sizers that resemble zip ties for accuracy. While we do offer ring exchanges, it's best to ensure the sizing is correct from the start since each ring is made to order.
Q: How do I care for my ring?
A: To keep your ring in great condition, avoid rough activities while wearing it, such as heavy machinery or weightlifting. While hand washing is fine, avoid prolonged water exposure, like swimming or bathing. Steer clear of chemical solvents. Please note that hand sanitizer can be harsh on handcrafted items. Our rings are designed to break instead of injuring your finger. If you're curious, look up Jimmy Fallon's finger injury.
Q: How long will my ring last?
A: We offer a one-year unlimited warranty starting from your delivery date. Within that time, we'll repair or replace a damaged or broken ring, regardless of the circumstances. After the first year, we provide a limited warranty for repairing fixable damage. While our wood-crafted rings don't last forever, they can have a long lifespan with proper care.
Q: What is the width of this ring? Can I customize it?
A: By default, the width is based on your ring size: 6mm for sizes 4-6.5, 7mm for sizes 7-10, and 8mm for sizes 10.5-15. We can fully customize most of our rings, but brass and copper rings have some limitations. For wood and carbon fiber rings, we prefer to stay between 7 and 10mm, but we can craft rings from 6 to 12mm on request. Rings below 6mm or above 9mm aren't eligible for returns but can be exchanged or altered.
Q: Can the rings be engraved?
A: Currently, we don't offer engraving for our rings with wooden interiors. However, we're working on making this available for our metal rings. In the meantime, you can take our metal rings to be engraved elsewhere.
Q: Can I customize or personalize the ring?
A: We can accommodate custom widths for our rings, but typically not below 6mm. Additionally, we can invert our ring design with wood on the exterior and forged carbon fiber on the inside. Feel free to message us with your customization requests, and we'll work with you to make it happen. Please note that highly customized rings may not be eligible for returns but can often be exchanged or altered. If you have any more questions, don't hesitate to reach out. We'll respond within 24 hours.